Refund & Return Policy

Return eligibility

Most items can be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. Certain categories such as personal care, opened electronics, or custom items may not be eligible for return.

How to request a return

• Contact support@nojoomdhofar.com with your order number
• Describe the issue and include photos if the item is damaged or incorrect
• Our team will guide you through pickup or drop-off instructions

Refunds

Approved refunds are processed within 5–10 business days to your original payment method. Cash on delivery orders may be refunded via bank transfer or store credit as applicable.

Damaged or wrong items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.